Refund policy

Returns, exchanges & refunds

We want your BFH to fit properly. If it doesn't, we'll make it right.

30-day exchanges and change of mind

You can return or exchange your hat within 30 days of delivery if it's unworn, unwashed and in its original condition with all tags attached. Swap colours, or send it back for a refund to your original payment method.

  • Change of mind returns and exchanges: return postage is paid by you
  • We recommend a tracked service, as we can't be responsible for returns lost in transit
  • Original shipping costs aren't refundable on change of mind returns

Faulty or not as described

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If your hat is faulty, damaged or not as described, you're entitled to a repair, replacement or refund. We'll cover the return postage for faulty items. Just get in touch with your order number and a photo of the issue.

How to start a return

  1. Contact us via our contact page with your order number and whether you'd like an exchange or refund.
  2. We'll reply with return instructions.
  3. Once we receive and check the hat, we'll send your exchange or process your refund to your original payment method.

Nothing in this policy limits your rights under the Australian Consumer Law.